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Cell: (310)
413-8046
PROFESSIONAL SUMMARY
· Specialist in project management, analysis, design, development and implementation of Web e-commerce systems.
· Skilled project manager adept at managing projects thru their full life-cycle, interfacing successfully with business stakeholders and technical teams.
· Strong communicator and creative problem-solver skilled at eliciting business requirements, understanding business strategy and managing client expectations.
· Rational Unified Process (RUP) specialist.
· Process improvement specialist, experienced with PMO creation and maintenance.
· Experienced with projects in a variety of industries (Health Care, Financial, Entertainment, Insurance, Banking, Manufacturing, Education, Legal, Human Resources, Energy, Marketing and non-profit).
MANAGEMENT AND ANALYSIS
SKILLS
Project Management (full
life-cycle), PMO, CMM, SDLC Methodology, RUP, e-Commerce, Business Systems
Analysis, UML, Object Oriented Analysis, Process Flow Modeling, Functional
Analysis and Design, Database Design, Data Modeling, Internet Architecture,
Business Process Improvement, Risk Management, Customer Interface,
Presentations, Training/Mentoring, Vendor Management, Quality Assurance, User
Acceptance Testing, Implementations, Configuration Management, Agile
Methodology.
TECHNICAL SKILLS
|
Languages: |
PowerBuilder, SQL, HTML, XML, Cobol |
|
Database Systems: |
Oracle, SYBASE, MS SQLServer, DB2, MS ACCESS |
EXPERIENCE
Software Systems
Consultant (2007)
Disney Internet
Group,
Perot Systems,
Business Analyst /
Project Manager
·
As senior BA assigned to the Cedars-Sinai Health System for this premier
IT consulting services organization
(certified at Level-3 by CMMI), provided
business systems analysis and project management. Provided technical expertise in identifying,
evaluating and developing systems and processes that are cost effective and
meet user requirements. Provided evaluation, requirements documentation,
formulation of systems scope and objectives based on business needs. Conducted
need and gap analysis, as well as CMMI peer review audits. Developed
implementation project plans to properly manage projects. Worked with the users on acceptance testing. Functioned
as liaison between technical personnel
and the appropriate end-user department.
Software Systems
Consultant (2002 – 2006)
LA Care,
·
Functioned
as project manager and senior-level analyst, managing health care applications
for this non-profit health maintenance organization. This included project planning, process
improvement, requirements gathering, as well as analysis of required
functionality and uses of the database/data warehouse. It also included interfacing with the
development team and end users for the delivery of applications using Java with
Oracle database and data warehouse.
CCH Inc., a Division
of Wolters Kluwer,
·
As
member of the PMO Team, managed software projects from inception to successful
completion for this leading provider of tax and business law information
and software. This included project planning and scheduling,
stakeholder relations, milestone tracking, risk analysis and mitigation.
·
Served as PMO process leader of a group tasked
with analyzing a CMMI process area (Requirements
Management) with the goal of helping the organization prepare for CMMI
certification.
·
Proposed and implemented the use of
RUP-based templates for all phases of SDLC.
Developed documentation of PMO processes.
Ceridian
Corporation,
Southern California
Edison,
Citigroup,
Functional Analyst / Project
Manager
·
Managed
the implementation of substantial enhancements to a large Web B2B system for
this major financial institution's e-commerce division. Played an active role in the development of
a PMO. Developed functional requirements
based on RUP methodology, defining, interpreting and translating business
requirements into software specifications.
Developed feasibility and impact analyses for new initiatives. Used UML business modeling to scope, define
and design functional modules.
Pioneered the utilization of use cases in modeling. Lead JAD sessions. Interfaced with business and technical
managers at all levels, seeking and obtaining agreement among all sponsoring
organizations. Conducted system and
integration testing as part of QA.
·
Developed and documented PMO processes
to help the organization prepare for the next level of CMM certification.
·
Improved
the customers’ experience by providing a system which correctly reflected the
business sponsors’ initiatives, exceeding customer expectations and decreasing
call-center dependency.
HealthAllies.com,
Project
Manager / Data Architect
·
Managed a Web e-commerce product development
project for this Internet provider of healthcare services. Performed high-level business development,
defining, interpreting, evaluating, scoping and prioritizing product
requirements. Developed project plans,
systems designs, CPM diagrams and Gantt charts.
·
As Data Architect, developed conceptual, logical
and physical data models for an enterprise SQL Server 7.0 database and data
warehouse.
· Collaborated in team effort to design this e-commerce Internet site from concept to implementation, resulting in a successful launch.
Software Systems
Consultant (1997 - 2000)
SEI Information Technology, Inc.,
– 2/00)
·
Managed
the development of a proposal for the integration of ERP with other
manufacturing systems, for a leading provider of health-monitoring equipment in
·
Completed
and presented a comprehensive proposal to streamline four systems into
one.
Jacobs Engineering,
·
Managed
the proposed implementation of a custom distributed CRM application to replace
an existing system. Interfaced with
vendors and upper management. Analyzed
business requirements and evaluated vendor software in light of current and
projected needs. Supervised technical and
creative staff in a Visual Basic and Oracle environment. Developed capital expenditure requirements
for hardware, software and resources.
Developed project plans and database conversion requirements.
·
Presented
a complete implementation proposal.
Identified areas where prepackaged software could be customized to meet
Jacobs’ needs, resulting in software development cost savings of approximately
$500K.
UCLA,
·
Managed the design of an N-tier Web
e-business academic research application.
Performed high-level client business development, identifying,
interpreting and evaluating product requirements. Used the RUP methodology, developing process flows, use cases, UML diagrams and prototypes. Tools used included MS FrontPage,
ActiveServerPages, Visual Basic, Microsoft SQLServer, Visio, Rational
Rose. Recommended a best-practice Web intranet
solution providing UCLA’s researchers “one-stop
shopping” to conduct all research, obtain information and apply for grants,
thus reducing staff communications costs.
Relevant experience prior to 1998:
Project Manager – CompuFlex International (1996 – 1997)
EDUCATION
BA Music, Summa Cum Laude
Professional Designation in Applications Programming
ASSOCIATIONS
· Project Management Institute (PMP certification in process)
· Women in Technology International
· UCLA Alumni Association
· International Institute of Business Analysis
Copyright 2007 Monique Charland. All rights reserved.