Home: (310)
204-1256
Cell: (310) 413-8046
PROFESSIONAL
SUMMARY
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Specialist in
project management, analysis, design, development and implementation of Web-based
and PC-based applications.
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Skilled project
manager expert at managing projects thru their full life-cycle, interfacing
successfully with business stakeholders and technical teams.
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Strong
communicator and creative problem-solver skilled at understanding business
strategy and managing client expectations.
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Skilled business
systems analyst adept at eliciting business and systems requirements, defining
scope and modeling processes.
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Rational Unified
Process (RUP) specialist.
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Process
improvement specialist, experienced with PMO creation and management.
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Experienced with
projects in a variety of industries (Entertainment, Financial, Health Care,
Insurance, Banking, Manufacturing, Education, Legal, Human Resources, Energy, Marketing and non-profit).
MANAGEMENT AND
ANALYSIS SKILLS
Project Management (full life-cycle), PMO, CMM,
SDLC Methodology (RUP, Agile), e-Commerce, Business Systems Analysis, UML,
Object Oriented Analysis, Business Process Modeling, Business Process Improvement
and Management, Functional Analysis and Design, Database Design, Data Modeling,
Risk Management, Release Management, Customer Interface Analysis, Vendor
Management, Quality Assurance, User Acceptance Testing, Implementations,
Configuration and Change Management, Presentations, Training/Mentoring.
TECHNICAL SKILLS
MS
Project, PowerBuilder, SQL, HTML, XML, Cobol, Oracle, SYBASE, MS SQLServer, DB2, MS ACCESS, Enterprise Architect , ERWin, Visio, MS PowerPoint, MS FrontPage, EXCEL, Rational
Rose, MS SharePoint, Database Design, Data Modeling.
EXPERIENCE
Entertainment Partners, Burbank, CA (8/07 – 3/10)
Business Systems Analyst / Project Manager
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Responsible for
analysis and software planning in response to Payroll and Residuals business
initiatives for this leading provider of production management services to the
entertainment industry. Acted as
primary technical contact, interfacing with business owners, management,
software and QA. Conducted analysis of
business processes and objectives, developing clear and unambiguous
requirements. Consulted with the
development team on feasibility. Modeled
desired systems in the Payroll and Residuals domains utilizing UML and Enterprise
Architect. As requirements manager,
conducted meetings and obtained consensus and sign-offs. Recommended processes and methods, as well as
shared PMO knowledge, in a continuous process improvement effort.
·
Managed software
projects with MS Project, using time-tested PMI methods including project
tracking, scope identification, risk and issue management, resource and task
allocations.
·
Improved the software development response to business by obtaining
consensus among all parties and clarifying the business processes to be
automated, resulting in a more perfect match between business initiatives and
software.
Project Specialist Consultant (2002 - 2007)
Disney Internet Group,
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Managed multiple
complex Web application projects for this major entertainment
organization. This included project planning, scope
identification, requirements, risk analysis, tasks breakdown, schedule and
issues management, implementation and deployment planning. The applications used a variety of
technologies (Microsoft .Net, Java, XML) and integrate with TeamSite
content management server as well as SharePoint server applications.
·
These efforts
resulted in measurable improvement in the management of software projects.
Perot Systems,
·
As senior BA
assigned to the Cedars-Sinai Health
System for this premier IT consulting services organization (certified
at CMMI Level-3), provided business systems
analysis and project management.
Provided technical expertise in identifying, evaluating and developing
systems and processes that are cost effective and meet user requirements. Provided evaluation, requirements
documentation, formulation of systems scope and objectives based on business
needs. Conducted need and gap analysis,
as well as CMMI peer review audits.
Developed implementation project plans to properly manage projects. Worked with the users on acceptance
testing. Functioned as liaison between technical personnel and the
appropriate end-user department.
·
Improved the software development response to business by providing
clear and concise analysis yielding specific, detailed and unambiguous requirements.
LA Care,
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Functioned as project manager and senior-level analyst, managing health
care applications for this non-profit health maintenance organization. This included project planning, process
improvement, requirements gathering, as well as analysis of required
functionality and uses of the database/data warehouse. It also included interfacing with the
development team and end users for the delivery of applications using Java with
Oracle database and data warehouse.
·
Improved the requirements-gathering process, providing increased
satisfaction to the business owners.
CCH Inc., a Division of Wolters Kluwer,
·
As member of the PMO Team, managed software projects from inception to
successful completion for this leading provider
of tax and business law information and software. This included project planning
and scheduling, stakeholder relations, milestone tracking, risk analysis and
mitigation.
·
Served as PMO
process leader of a group tasked with analyzing a CMMI process area (Requirements Management) with the goal of
helping the organization prepare for CMMI certification.
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Proposed
and implemented the use of RUP-based templates for all phases of SDLC. Developed documentation of PMO processes.
Ceridian Corporation,
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Managed the planning and analysis
phases of a Web payroll card processing system for this leading human resources
services organization. This included strategic planning, project
planning, resource needs, cost and time estimation, risk analysis, business
analysis, systems analysis, requirements gathering, development of RUP
artifacts and UML diagrams.
Southern California Edison,
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Performed business
analysis as key contributor to a core team guiding the conceptualization and
development of a Web enterprise-wide system for this major utility
organization. This included
development of requirements, business cases, configuration management plans,
cross-platform integration plans and risk analyses. The project’s purpose was to provide optimal
environments for web/n-tier business solutions delivery using a vertical integration
of Microsoft .Net, IBM WebSphere, and Notes Domino
platforms.
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Pioneered the
systems documentation effort for this leading insurance institution’s e-Business
Department. Created and developed a
complete SDLC methodology plan based on RUP.
Performed technical and business analysis for Web e-business
applications developed with Microsoft .Net technology. This included XML analysis. Using UML, developed process flows, use
cases, technical requirements, technical architecture definitions, data models
and object models.
·
Contributed to the
successful internal software audit rating of the Department by providing an
exemplary SDLC methodology which was then
adopted as the Department’s standard.
Conducted staff training.
Citigroup,
Marina Del Rey, CA (11/00 –
8/02)
Functional Analyst / Project Manager
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Managed the implementation of substantial enhancements to a
large Web B2B system for this major financial institution's e-commerce
division. Played an active role in the
development of a PMO. Developed
functional requirements based on RUP methodology, defining, interpreting and
translating business requirements into software specifications. Developed feasibility and impact analyses for
new initiatives. Used UML business
modeling to scope, define and design functional modules. Pioneered the utilization of use cases in modeling. Conducted JAD sessions.
Interfaced with business and technical managers at all levels, seeking
and obtaining agreement among all sponsoring organizations. Conducted system and integration testing as
part of QA.
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Developed
and documented PMO processes to help the organization prepare for the next
level of CMM certification.
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Improved the customers’ experience by providing a system
which correctly reflected the business sponsors’ initiatives, exceeding
customer expectations and decreasing call-center dependency.
HealthAllies.com,
Project
Manager / Data Architect
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Managed a Web
e-commerce product development project for this Internet provider of healthcare
services. Performed high-level business
development, defining, interpreting, evaluating, scoping and prioritizing
product requirements. Developed project
plans, systems designs, CPM diagrams and Gantt charts.
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As Data Architect,
developed conceptual, logical and physical data models for an enterprise SQL
Server 7.0 database and data warehouse.
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Collaborated in
team effort to design this e-commerce Internet site from concept to
implementation, resulting in a successful launch.
Related Experience prior to 2000:
1996 – 2000:
Consultant work (project
management and business systems analysis) for the following organizations:
SEI Information Technology,
Inc. (
Jacobs Engineering (
UCLA (
CompuFlex International
(Chatsworth, CA)
EDUCATION
BA Music,
Summa Cum Laude
TECHNICAL EDUCATION /
CERTIFICATION
Professional Designation in Applications
Programming
PMP
certification in progress
ASSOCIATIONS
· Project Management Institute
· International Institute of Business Analysis
· UCLA Alumni Association
Copyright 2010 Monique Charland. All rights reserved.