Home: (310)
204-1256
Cell: (310) 413-8046
PROFESSIONAL
SUMMARY
Skilled project manager with over 15
years industry experience leading cross-functional teams in the design and
development of complex programs, expert at managing projects thru their full
life-cycle while interfacing successfully with business stakeholders and
technical teams.
·
Delivered
25 enterprise and web software projects to successful completion, using
best-practice PM methodologies.
·
Proven business analysis skills, consistently
bringing diverse groups to consensus on
business requirements. Applied the RUP
and Agile SDLC methodologies to requirements gathering across language, time
zones and technical skill levels. Used multi-media to clarify the business
needs. Authored over 300 requirements
documents, obtaining signoff on each.
·
Participated in
CMMI level 3 certification, as well as
PMO creation and maintenance, for three organizations. Conducted
user training workshops on pilot programs.
·
Proven
meeting leader, conducting meetings in an engaging, targeted and energetic
style, encouraging open discussions and
allowing diverse opinions to be voiced without escalating into
conflict.
·
Delivered projects
in the Health Care, Entertainment, Financial, Insurance, Banking,
Manufacturing, Education, Legal,
Human Resources, Marketing, Energy and Pharmaceuticals industries.
MANAGEMENT AND
ANALYSIS SKILLS
|
Project
Management |
Agile/Scrum
Methodology |
RUP
Methodology |
|
PMBOK Methodology |
Business
Analysis |
PMO |
|
Object
Oriented Analysis |
Business
Process Improvement and Management |
Business
Process Modeling |
|
Functional
Analysis and Design |
Database
Design / Data Modeling |
Compliance |
|
Risk
Management |
UML |
Customer
Interface Analysis |
|
Vendor
Management |
Quality
Assurance |
User
Acceptance Testing |
|
Implementations |
Configuration
and Change Management |
LiveMeeting Presentations |
|
Training/Mentoring |
CMMI (Staged
Representation) |
Release
Management |
TOOLS / TECHNICAL
SKILLS
|
MS Project |
SQL |
EXCEL |
|
Visio |
MS PowerPoint |
Oracle |
|
SYBASE |
MS SQLServer |
DB2 |
|
MS ACCESS |
Enterprise Architect |
HTML/XML |
|
MS Front Page |
Powerbuilder |
Cobol |
|
Rational Rose |
MS SharePoint |
ERWin |
|
|
|
|
EXPERIENCE
Project Manager / Senior Business Analyst Consultant (2010 - 2011)
CareMore Health Plan, Cerritos, CA
(Senior Business Analyst/Project Manager
- contract )
(June 2011 to present)
Johnson & Johnson (Neutrogena & Ortho Derm Divisions), Los Angeles,
CA (Project Manager - contract )
(8 to 11/2010)
Entertainment Partners, Burbank, CA (8/2007 3/2010)
Business Systems Analyst / Project Manager
·
Managed the requirements gathering phase of projects in response to business
initiatives for this leading provider of production management services to the
entertainment industry. As requirements
manager, modeled desired systems in the Payroll and Residuals domains,
functioning as liaison between the
business and technical teams.
·
Improved the software development response to business by obtaining
consensus among all parties and clarifying the business processes to be
automated, resulting in a more perfect match between business initiatives and
software.
·
Managed software
projects with MS Project, using time-tested PMI methods including project
tracking, scope identification, risk and issue management, resource and task allocations. Used Agile/Scrum and RUP methodologies.
·
Recommended
processes and methods, including PMO knowledge, in a continuous process
improvement effort.
Project Manager / Business Analyst Consultant (2002 - 2007)
Disney Internet Group, North Hollywood,
CA (Technical Project Manager
contract) (2007)
·
Managed multiple
Web application projects for this major entertainment organization. This included project planning, scope identification, requirements, risk
analysis, tasks breakdown, schedule and issues management, implementation and
deployment planning. The applications
used a variety of technologies (Microsoft .Net, Java, XML) and integrated with
TeamSite content management server as well as SharePoint server applications.
·
Recommended PMO
processes and methods, resulting in improved management of software projects.
Perot Systems, West Hollywood, CA (Senior Business Analyst / Project
Manager) (2006)
·
Performed business
systems analysis and project management for the Cedars-Sinai Health System , for this premier IT consulting
services organization certified at CMMI
Level-3. Conducted need and gap analysis, as well as
CMMI peer review audits. Developed
implementation project plans to properly manage projects.
·
Provided technical
expertise in identifying, evaluating and developing systems and processes that
are cost effective and meet user requirements. Provided evaluation, requirements
documentation, formulation of systems scope and objectives based on business
needs. Worked with the users on
acceptance testing. Functioned as liaison between technical & offshore QA teams and appropriate
end-user departments.
·
Improved the software development response to business by providing
clear and concise analysis yielding specific, detailed and unambiguous requirements.
LA Care, Los Angeles, CA (Applications Program Manager/Analyst -
contract) (2005 2006)
·
Functioned as project manager and senior-level analyst, managing Web health
care applications for this non-profit health maintenance organization. This included project planning, process
improvement, requirements gathering, as well as analysis of required
functionality and uses of the database/data warehouse. It also included interfacing with the
development team and end users for the delivery of applications using Java with
Oracle database and data warehouse.
·
Streamlined the
requirements-gathering process, providing increased satisfaction to the
business owners.
CCH Inc., a Division of Wolters Kluwer,
Torrance, CA (Project Manager) (2005)
·
As member of the PMO Team, managed Web and stand-alone software projects
from inception to successful completion for this leading provider of tax and business law information and
software. This included project planning and
scheduling, stakeholder relations, milestone tracking, risk analysis and
mitigation.
·
Served as PMO
process leader of a group tasked with analyzing a CMMI process area (Requirements Management) with the goal of
helping the organization prepare for CMMI certification.
·
Proposed
and implemented the use of RUP-based templates for all phases of SDLC. Developed documentation of PMO processes.
Ceridian Corporation, Fountain Valley,
CA (Project Manager - contract) (2004)
·
Managed the planning and analysis
phases of a Web payroll card processing system for this leading human resources
services organization. This included strategic planning, project
planning, resource needs, cost and time estimation, risk analysis, business
analysis, systems analysis, requirements gathering, development of RUP
artifacts and UML diagrams.
Southern California Edison, Irwindale,
CA (Business Systems Analyst -
contract) (2003)
·
Performed business
analysis as key contributor to a core team guiding the conceptualization and
development of a Web enterprise-wide system for this major utility
organization. This included
development of requirements, business cases, configuration management plans,
cross-platform integration plans and risk analyses. The projects purpose was to provide optimal
environments for web/n-tier business solutions delivery using a vertical
integration of Microsoft .Net, IBM WebSphere, and Notes Domino platforms.
·
Pioneered the
systems documentation effort for this leading insurance institutions
e-Business Department. Created and
developed a complete SDLC methodology plan based on RUP. Performed technical and business analysis for
Web e-business applications developed with Microsoft .Net technology. This included XML analysis. Using UML, developed process flows, use
cases, technical requirements, technical architecture definitions, data models
and object models.
·
Contributed to the
successful internal software audit rating of the Department by providing an
exemplary SDLC methodology which was then
adopted as the Department standard.
Conducted staff training.
Citigroup,
Marina Del Rey, CA (2000 - 2002)
Functional Analyst / Project Manager
·
Managed the implementation of substantial enhancements to a
large Web B2B system for this major financial institution's e-commerce
division. Played an active role in the
development of a PMO. Developed
functional requirements based on RUP methodology, defining, interpreting and
translating business requirements into software specifications. Developed feasibility and impact analyses for
new initiatives. Used UML business modeling
to scope, define and design functional modules. Pioneered the utilization of use cases in
modeling. Conducted JAD sessions.
Interfaced with business and technical managers at all levels, seeking
and obtaining agreement among all sponsoring organizations. Conducted system and integration testing as
part of QA.
·
Developed
and documented PMO processes to help the organization prepare for CMM
certification Level 3.
·
Improved the customers experience by providing a system
which correctly reflected the business sponsors initiatives of less than 12
seconds wait time, exceeding customer expectations of wait time and decreasing
call-center dependency on operators.
Prior Related Experience:
1998
2000: Project Manager / Business Analyst Consultant for
the following organizations:
HealthAllies.com (Glendale,
CA)
SEI Information Technology,
Inc. (
Jacobs Engineering (
UCLA (
Related Volunteer Experience:
Director of Community Outreach (11/2010 Present)
Project
Management Institute Los Angeles Chapter
EDUCATION
BA Music,
Summa Cum Laude
TECHNICAL EDUCATION /
CERTIFICATIONS
Professional
Designation in Applications Programming
Certified
ScrumMaster (CSM)
PMP certification in progress
ASSOCIATIONS
· Project Management Institute (PMI)
· International Institute of Business Analysis (IIBA)
· Scrum Alliance
Copyright 2011 Monique Charland. All rights reserved.