EXPERIENCE:

Chief Auditor - Business Process Improvement – Accounting & Operations 2003 – Present

All Continents Travel, Inc., Los Angeles, CA (Airline Consolidator, Travel Wholesaler)

· Perform audit verification to uncover fraud and mismanaged financial activities, resulting in a cost saving of 30% - 50%.

· Develop and implement solutions for new business processes, procedures, templates, user guides, paperless environment, faster access to information, communication and computerized systems, increasing personnel efficiency and resulting in a time saving of 60%.

· Negotiate contracts with international vendors, resulting in a cost saving of 30% - 50%.

· Develop and implement a new communication strategy with the major vendors resulting in a 95% reduction in complaints about refund processing.

· Define and analyze requirements for a customized accounting software development and implementation project. Track the project phases.

· Manage accounting activities, prepare and evaluate periodic financial analyses for tour department.

· In charge of account payables (vendor bills, subagency commissions, merchant transactions, collection of recall commissions), controlling contract implementations for refunds, chargebacks, client dispute cases and reconciliation.

· Train personnel in information technology matters, accounting activities, policies and procedures.

· Develop and maintain employee newsletter corner and library.

Project Manager / Information Technology - Business Development 2001 – 2004

Law Offices of James D. Lawson, Carson, CA (Legal)

· Managed internal and external multifunctional project teams in the development of computerized systems replacing manual processes. These systems included mass emailing, database management, web site, legal-based software and client tracking system. Result: Saving 30% of time and expense.

· Worked closely with the CEO to analyze and to solve business problems. Developed innovative technology solutions to meet strategic and short-term business needs and transformed them into technical designs.

· Researched and implemented business development, marketing and creative activities.

· Interfaced with clients to define requirements and provided them with counseling.

Project Manager 2001

Fisix, Inc., Irvine, CA (Software, Web Site, Intranet, Internet Solution Provider)

· Effectively managed application software projects, which met client expectations and project goals within schedule and budget. Projects included Intranet, Message Board, Calendar, News, and Time Tracking System.

· Defined and refined functional specifications and prioritized projects. Defined project scope, tasks, dependencies, deliverables and milestones. Scheduled, modified and tracked project plans and timelines.

· Led cross-functional project teams up to 15 people. Trained and mentored team.

· Participated in QA testing team to shorten the process time.

· Advised higher management about needs and solutions for the projects.

Project Manager - Business System Analyst 2000

WebVision, Inc., Torrance, CA (E-Business, E-Commerce, Web Site Solution Provider)

· Involved in all areas of system analysis and project management from concept to completion for e-business, e-commerce, Web Site, Portals, application software development, implementation and customization projects. Clients included Toshiba America Business Systems, Galaxybid, Amergent (Link List), and eAmigo. Internal projects included project tracking system, requirements analysis, trouble ticket and work-order systems.

· Analyzed / defined business requirements with clients, proposed solutions and planned development efforts. Translated requirements into technical concepts and UML diagrams. Estimated task/time durations and resource allocations. Defined hardware needs, software analysis and third-party integration needs.

· Brought projects back on track. Saved 25% of time for clients, sales and technical personnel by developing methods and tools, implementing standards and guidelines, enhancing existing procedures and policies thus improving quality service quicker and at a lower cost to the corporation.

· Successfully interfaced with and exceeded expectations of clients, higher management, sales and technical personnel. Diagnosed and discussed problems with project stakeholders and recommended innovations.

· Recommended alternative solutions to Chief Operational Officer and Director of Professional Services for business process and communication problems. Recognized by senior management as a key contributor to improved team communication.

Project Manager - Web Site Manager 1998 – 2000

EmergingEquities.com (W3OTC, Inc), Newport Beach, CA (Financial Publishing)

· Successfully launched and managed the company Web Site, networking system, Internet and Intranet projects. Involved in full life cycle of projects.

· Directed Web Site applications, content and usage evaluation efforts. Result: Made information technology more effective for the company’s business.

· Effectively led project teams. Hired, trained and mentored them. Interacted with editorial, financial, marketing, sales departments and external project team members.

· Streamlined processes and recommended alternative solutions to Chief Executive Officer for Web Site, Internet, Intranet and web based applications. Created instructional design for web based training and enhanced the e-commerce marketing plan. Designed an e-commerce module.

· Advised Chief Executive Officer about information technology and public affairs strategies for the company’s activities and image.

Business Development - Office Management 1997

News Enterprise, Los Alamitos, CA (Printing and Publishing)

· Improved and managed customer database system. Developed customer relations. Performed accounting, office management functions, public relations/public affairs with business and civic contacts.

Director of Computer Labs – Project Leader – Instructor 1986 – 1997

Anadolu University, Communication Sciences Faculty, Eskisehir, Turkey (Higher Education)

· Established and directed eight computer labs at the university.

· Managed / led various projects including: the University and Communication Science Faculty Web Sites, student and personnel record systems, training / education development, new curriculum and courseware development, web-based training, computer-based training and distance learning.

· Pioneered and implemented dynamic continuous improvement methodolgy in higher education system. Resulted in increased customer satisfaction and decreased cost.

· Led nation-wide, computer-based training project. Trained teachers, wrote user manuals for courseware. Result: Finished the project to install complete system in 90% of high schools within two years.

· Hired, trained and led academic personnel and staff.

· Provided counsel and support to Vice-President and Dean on implementation of strategic plans for information technology, educational technology, public affairs, academic activities and image.

· Taught various information technology, computer applications, Web Site, and Internet-based courses for a wide range of people at the university and external institutes.

· Acted as a liaison between the university and the industry (vendors) to solve computer-based business problems.

EDUCATION:

· Studied on Master of Business Administration (MBA) - Management and Organization. University of Anadolu, Eskisehir, Turkey. After completing courses, wrote thesis on Total Quality Management.

· Master of Science (MS) in Physics Engineering, University of Ankara, Ankara, Turkey.

· Bachelor of Science (BS) in Physics Engineering, University of Ankara, Ankara, Turkey.

· Project Management Certificate, University of California, Irvine, California, U.S.A.

· Certified Scrum Master, California, USA

TECHNICAL SKILLS:

Software Applications: MS Office 2007, MS Project, MS Visio, Dream Weaver, NetObjects Fusion, Quick Books Pro, Virtual Merchant & Global Payment, EILA, Esq,Ventura Desktop Publishing, Linkway Authoring System, AGRESSO, TRAMS Back Office, SABRE, AMADEUS.

Operating Systems: WINDOWS XP & 7, WINDOWS NT.

Languages: JavaScript, Java Applets, CGI, Perl, C++, Cold Fusion, Visual Basic, Basic, Fortran, Cobol.

Certifications: UNIX System and Networking, MS Office, HTML, Visual Basic.

Familiarity with DHTML, JHTML, SQL, Content Management Application Software, Java Beans.

AWARDS:

HONORABLE MENTION, Article Contest titled “Benefits of Total Quality in Education”. Co-organized by Association of Turkish Industrialists and Businessmen, Newspaper -Yeni Yuzyil and Association of Quality in Istanbul -Turkey.

PROFESSIONAL ASSOCIATIONS:

· PMI - Project Management Institute. Orange County Chapter Membership Committee, 2003 and Program Committee Special Events Chairperson, 2004. Awarded as Volunteer of May 2004.

· AITP - Association of Information Technology Professionals. Los Angeles Chapter Board of Directors, 2004.

· AWT - Association for Women In Technology. Mentoring Program, 2003.

· AIP - Association for Internet Professionals. Orange County Chapter Board of Directors, 2003.

· LES - Licensing Executive Society Los Angeles Chapter, Assistant to President, 2002.

PUBLICATIONS:

Published papers and award winning articles in the areas of Information Technology, Total Quality Management, Computer-Based Training. Gave presentations in national and international conferences.

Numerous publications available upon request.